Refund policy

Returns & Exchanges

We will accept returns & exchanges within 6 months of customer receiving the product.
Customers have 30 days from the date of shipment to report problems such as lost or damaged packages. Refunds will be issued to the original payment method, no exceptions. If original payment transaction has expired then we will mail a check.

All Returns:

  • Products which have been installed or used are no longer new.
  • Product must be in new and unused condition – free from defects or wear.
  • Original packaging must be included and undamaged.
  • Prior return authorization must be provided.
  • Call or email for return approval. 619-810-9740 sales@rideshocks.com
  • Include contact information, reason for return and copy of the invoice with shipment
  • Ship returns to: 9448 Bond Ave, El Cajon, CA 92021
  • All products sold in our Clearance Section are sold as is, 20% restocking fee. **See below for Return Policies on specific products**

Free Shock Re-Valve:

  • One free re-valve is included with the purchase of new shocks purchased directly from Ride Shocks (*excludes clearance shocks).
  • Free re-valve is offered to original purchaser only.
  • This one free re-valve is for the main shock body valving only (*this does not include the adjuster valving).
  • All re-valving must be performed at Ride Shocks.
  • Customer is responsible for paying shipping both ways.
  • Customer is responsible for any additional work needed.
  • Free re-valve will be voided if shock valving has been altered in any way.
  • Customer will need to pay full price to have shocks re-tuned.

Standard Products:

  • Standard products are those which have not been customized in any way.
  • These products are subject to a 20% restocking fee.
  • All original packaging must be included.
  • Customer is responsible for paying return shipping.

Online Product Images:

  • Product images shown online are for reference only and may not be the current color or style.
  • If you are concerned about product style or sticker color, please call us to verify.

Services:

  • Sales of all services are final, refunds are not available.
  • Ride Shocks is not responsible for scratches or damage caused during rebuild.